Frequently Asked Questions
Q) Does selling my jewellery to RebeccasGold.com incur any fees or costs?
A) No, it does not. Posting your items to us is completely free of charge
as your Gold Bag is insured and has already had the postage paid. The
Gold-Return Guarantee involves no added costs.
Q) Is there a maximum or minimum amount of gold I can send?
A) Yes, The 'Free Gold Pack' can contain up to 500g of gold - covered
by the pre paid special delivery envelope. Any more than this and you
would have to pay the differance at the post office. For a minimum amount
we recommend sending at least 5g to be worth your while sending and
this will also help us to keep our costs down.
Q) If there's no hallmark carried by my gold, what happens?
A) We will immediately examine the weight and each carat of your gold
after receipt, and give you an offer straight away.
Q) What if my jewellery is made up of a mixture of carats?
A ) Each precious metal and carat in your jewellery will be individually
priced in relation to its value.
Q) Can I send broken jewellery to RebeccasGold.com?
A) Yes. Jewellery is valued on the weight and carat, regardless of whether
it is in good order.
Q) How can I send my jewellery to RebeccasGold.com?
A) Firstly, request your free gold bag by filling out the basic form on
the right of the page. Once you have received the bag, insert your jewellery,
secure the bag and take it to the post office.
Q) Is my Gold Bag insured?
A) Yes, up to the value of £500.
Q) Should I contain my jewellery in its box?
A) No, simply place the jewellery loose in the secure Gold Bag. RebeccasGold.com
are unable to return any jewellery boxes that are sent.
Q) Which method of payment will I received for my gold?
A) By cheque sent to you first class in the post.
Q) Can I receive payment through any other method for my gold?
A) We can also send you cash though there is a fee for this: - £5 plus
2.5% admin and extra insurance cost deducted from your payment.
Q) Can you be reached by email?
A) Yes, please email gold@rebeccasjewellers.com
Q) Can you be reached by phone?
A) Yes, our number is 01704 538 011. Line is open between 9am and 5pm
Monday to Friday (excluding bank holidays).
