Terms and Conditions

All watches and other items we have for sale are in good working order, and are as described. We offer a seven day "no quibble" mail order returns privilege, where we will refund in full the original purchase price on any products/ Goods we sell (including shipping costs). As a supplier, we shall make any reimbursement as soon as possible and in any case within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.

A notice of cancellation given by a consumer to us (the supplier) is to be treated as having been properly given if the consumer -

(a) leaves it at the address last known to the consumer and addressed to the supplier or other person by name (in which case it is to be taken to have been given on the day on which it was left);

(b) sends it by post to the address last known to the consumer and addressed to the supplier or other person by name (in which case, it is to be taken to have been given on the day on which it was posted);

(c) sends it by facsimile to the business facsimile number last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent); or

(d) sends it by electronic mail, to the business electronic mail address last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent).

Returns costs are paid for by the consumer unless the reason for return was due to faulty goods or an error on our behalf.

We require that the consumer shall be under a duty to restore the goods to us, and in the meanwhile to retain possession of the goods and take reasonable care of them; All goods should be returned back in the same condition as when sent and via the same mode of shipment as when dispatched including packaging.

Security checks that are carried out through sage pay are very stringent, therefore you should ensure that your address details etc are entered exactly as they appear on your credit / debit card statements. Unmatched details are the most likely reason for your transaction not being approved upon checkout completion.

We reserve the right to place a hold on delivery should the transaction appear suspicious in any way - We will only dispatch to credit card billing addresses (Delivery and Billing Addresses must match).

Occasionally we may, in certain circumstances, ask for further proof of identity before the dispatch of goods purchased can take place. This can either be a scanned copy of a Utility bill, Id card or Passport.

All prices exclude shipping and insurance. The cost of shipping will vary on the value of the products/ Goods, and the shipping destination - currently we will only accept and dispatch orders from within the UK. .

 

Rebecca's Jewellers checkout is

Our Checkout is secured by Sage Pay
The following cards are accepted
at checkout.

Mastercard Maestro Solo Visa Visa debit Visa electron

Verified by Visa Mastercard Securecode

 

More information

  • How do I know if my payment has gone through?

When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation e-mail from the Sage Pay system which confirms the status of your transaction.

If you are in doubt about the status of your order, please contact Rebecca's Jewellers with all the relevant details and they will be able to advise you of your order status.


Disclaimer: Rebecca's Jewellers is not in any way associated with the Rolex Watch Company, and fully acknowledges the intellectual property rights held by the Rolex Watch Company and its subsidiaries.