Our Refunds Policy
As a company, we consider ourselves fair and just, the kind of people we ourselves would like to do business with. We strive to do the best for our customers and would always prefer to resolve any problems and issues a customer may have with our goods and services. This ensures mutual satisfaction before any feedback is left.
We consider that if a refund is given on any purchase made with RebeccasJewellers.com, this will constitute final settlement with the customer. The customer by accepting the refund given accepts this and agrees that no further action is to be undertaken by either party.
Negative reviews left online after such an agreement/ transaction has taken place, in good faith, will be considered defamatory. As such we reserve the right to take legal action to preserve our reputation, both on-line and on the high street.
By placing a tick in the relevant box as you pass through the checkout process, you accept that you have read and agree to all our terms and conditions.
All watches and other items we have for sale are in good working order, and are as described. We offer a seven day “no quibble” mail order returns privilege*, where we will refund in full the original purchase price on any products/ Goods we sell (including shipping costs). As a supplier, we shall make any reimbursement as soon as possible and in any case within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.
* ‘Mail order returns privilege’ – This refers to orders made ‘online’ via the website! Distance sales require us to offer this by law. Sales ‘instore’ are quite different and any refunds given on items bought ‘instore’ are at the owners discretion!
A notice of cancellation given by a consumer to us (the supplier) is to be treated as having been properly given if the consumer –
- (a) leaves it at the address last known to the consumer and addressed to the supplier or other person by name (in which case it is to be taken to have been given on the day on which it was left);
- (b) sends it by post to the address last known to the consumer and addressed to the supplier or other person by name (in which case, it is to be taken to have been given on the day on which it was posted);
- (c) sends it by facsimile to the business facsimile number last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent); or
- (d) sends it by electronic mail, to the business electronic mail address last known to the consumer (in which case it is to be taken to have been given on the day on which it is sent).
Returns costs are paid for by the consumer unless the reason for return was due to faulty goods or an error on our behalf.
We require that the consumer shall be under a duty to restore the goods to us, and in the meanwhile to retain possession of the goods and take reasonable care of them; All goods should be returned back in the same condition as when sent and via the same mode of shipment as when dispatched including packaging.
Please note; If a product is marked ‘available on back order’, there will be a delay in dispatch until your order can be fulfilled – We will keep you updated via email if this is the case, giving you the timescale involved…
As of the 5th April 2015, there will be no further discount applied to purchases of our Rolex watches on-line. Our watches are priced to sell and already represent the best prices available on the internet in todays market.
We currently have a surcharge in place of 1.5% for payments using Mastercard and Visa Credit cards. There is no charge for payments using Debit Card or payment by BACS.
Please Note that a BACS transfer is preferential (to any payment made by cheque or bankers draft) and as such, we will NOT ACCEPT payment by these methods when orders are placed via email. Please ensure you make payment only via Bacs or via the website basket facility using your Credit/ Debit card
Security checks that are carried out through Worldpay are very stringent, therefore you should ensure that your address details etc are entered exactly as they appear on your credit / debit card statements. Unmatched details are the most likely reason for your transaction not being approved upon checkout completion.
We reserve the right to place a hold on delivery should the transaction appear suspicious in any way – We will only dispatch to credit card billing addresses (Delivery and Billing Addresses must match). We also reserve the right to cancel any online transaction where pricing or descriptive errors may have occurred at the time of listing an item.
Occasionally we may, in certain circumstances, ask for further proof of identity before the dispatch of goods purchased can take place. This can either be a scanned copy of a utility bill, Id card or passport.
All prices exclude shipping and insurance. The cost of shipping will vary on the value of the products/ Goods, and the shipping destination – currently we will only accept and dispatch orders from within the UK. .
- How do I know if my payment has gone through?
When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation e-mail from the WorldPay system which confirms the status of your transaction.
If you are in doubt about the status of your order, please contact Rebecca’s Jewellers with all the relevant details and they will be able to advise you of your order status.
Rebeccas Antiques and Jewellery Ltd are registered through Companies House – Ltd Co Number: – 05826459
Disclaimer: Rebecca’s Jewellers is not in any way associated with the Rolex Watch Company, and fully acknowledges the intellectual property rights held by the Rolex Watch Company and its subsidiaries.
Copyright disclamer: we can and will pursue any company copying the content directly from our website in order to duplicate us – be warned!!